Job description

Hours of work : 40 hours per week. Part Time job shares will also be considered

Aim of our reception team role : To provide a friendly, efficient and professional reception service to our clients.

Main duties

• To maintain client records
• To be the first point of contact for clients, including booking appointments, taking payments and dealing with all general enquiries. 
• To undertake reception duties including keeping the reception area clean and tidy
• To comply and assist with all requirements relating to GDPR compliance
• Any other relevant duties which may be required

Knowledge and skills required

• Excellent client care skills and telephone manner
• Knowledge of the range of services that the surgery provides (full training will be given)
• Cashier skills and ability to request money from clients
• Competently speak and write the English language
• Competence in the use of computers and Microsoft Office software
• Familiarity with commonly used veterinary terms and drugs an advantage
• Have an understanding of basic Health & Safety procedures

Personal qualities

• Honesty
• Amazing organisational skills
• Punctuality
• Reliability
• Excellent telephone manner
• Empathy

Personality

• Outgoing and friendly

Flexibility

• Essential to be flexible for covering additional hours as may be needed.

Job Types: Full-time, Part-time

Experience Required

• Veterinary Receptionist: 1 year (Preferred) OR
• Customer Service: 2 years (Preferred)

To Apply

Please email your CV and covering letter to the practice manager Emma at  emma@ardenhousevets.co.uk or leave at reception at our Ruislip branch.